We want you to be happy, read about our refund policy

Cancelling and returning orders

Non-personalised Goods

You can return non-personalised orders within seven days of receipt of the goods for a full refund.

Please return your order in the condition it was received in, if the order arrived faulty please let us know what to expect before returning it.

How to return an order

  1. Go to My account
  2. View your order history
  3. Click 'Return' next to the order you wish to return

Personalised Goods

We will accept returns on personalised goods only if they are faulty. When using the design tool you accept the preview as an approximate depiction of your final order, colours will vary depending on the device you are using to view the website. The design itself in terms of style and layout will be exactly how you submitted the order. By submitting your order you accept that is the design you want.