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Within the UK we ship using Royal Mail 2nd Class, so once your bag/s are ready to go delivery should take 2-3 business days (during off-peak seasons). Within Europe we expect a delivery time of 4-7 working days, and to the US and the rest of the world we usually experience delivery times between 7-10 days. Please note that during the Christmas season delivery times can be significantly longer so please order in plenty of time for the big day.
You can pay using PayPal (even if you're not registered) and we also accept the following: Visa Credit, Debit and Electron payments, MasterCard, Maestro, American Express and JCB supported by Worldpay.
Sure! Get in touch if you have a specific requirement, or adjust the quantity in your cart to see price changes take effect.
Shipping is FREE - worldwide. If you need expedited shipping please get in touch before you order. This also ensures we're able to fulfil your order before you place it!
For faulty or non-personalised bags yes, for non-personalised please see our refund policy for details.
We ship everywhere, as long as you provide a full address there shouldn't be an issue.
You can save your design if you have an account with us. However, please register before designing your bag - as you'll have to sign in to save it. If you are redirected away form the design page in order to register an account you will lose your work. Boo!